Xfinity Retail Service Associate

About the Role

Responsible for supporting the store team to deliver a best-in-class experience for customers. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back-of-house spaces, and ensures excited customers who return to learn more.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and acts as a go-to resource supporting the store team in both front and back of the store.
• Scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functional; reports exceptions to leadership.
• Greets customers during peak times, connects them to a sales consultant promptly, and demonstrates company technology to new customers to ensure they understand the basics and encourage return visits.
• Inspects the back of the store for cleanliness, security, and properly placed inventory; assists with receiving inventory and stocking the back of house to store standards.
• Helps the leadership team conduct weekly cycle counts and identifies opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements to enhance the customer and/or store experience.
• Adjusts to store management priorities and direction while demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25-pound boxes, stand, and move about the store constantly.
• Regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

• Own the customer experience: Put customers first, provide seamless digital options, and make them promoters of our products and services.
• Know your stuff: Be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially digital tools and experiences.
• Win as a team: Work together, be open to new ideas, and drive big results.
• Be an active part of the Net Promoter System: Engage in huddles, make callbacks, and elevate opportunities to improve for customers.
• Drive results and growth.
• Support a culture of inclusion: Foster inclusion in how you work and lead.
• Do what's right: Act ethically for each other, customers, investors, and communities.

Skills

• Customer-Focused
• Workplace Organization
• Technical Knowledge
• Teamwork
• Self-Motivation
• Communication
• Resilience
• Critical Thinking & Problem Solving
• Professional Integrity

Pay

Base Pay: $15.63 per hour

Benefits

Comcast provides best-in-class benefits to eligible employees, designed to support physical, financial, and emotional well-being. Benefits include:

• Competitive compensation with commissions or bonuses for eligible positions.
• Personalized benefits options, expert guidance, and tools to meet individual needs.
• Support for big milestones and everyday life.

For more details, visit the compensation and benefits summary on the Comcast careers site.

Requirements

• High School Diploma or GED.
• 0-2 years of relevant work experience.