Xfinity Retail Service Associate
About the role
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
The full-time Retail Service Associate is our in-store customer service position that supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities.
Responsibilities
Primary responsibilities include:
- Mobile Focused Customer Service: Mobile Activations & Customer Education
- Mobile Escalations: Troubleshoot and resolve complex device or service issues
- Mobile Support: Assist customers with transferring contacts, emails, and media
- On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups
Secondary responsibilities include:
- Customer Check-In: Provide hands-on demonstrations of devices and features
- Operations Support: Store resets for proper merchandising and operational readiness
- Express Transactions: Facilitate quick device swaps for customers
Requirements
- High School Diploma or equivalent
- Adjusting to a full-time, variable work schedule to meet retail operational needs
- Regular, consistent, and punctual attendance
- Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly
Expectations for All Employees
- Understand and follow the Comcast Operating Principles
- Own the customer experience and promote digital options at every touchpoint
- Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
- Win as a team through collaboration and openness to new ideas
- Participate in the Net Promoter System: huddles, callbacks, and feedback loops
- Drive results and operational excellence
- Foster and support a culture of inclusion
Skills
- Customer-Focused
- Workplace Organization
- Teamwork
- Self Motivation
- Communication
- Resilience
- Professional Integrity
Pay
Base Pay: $19.20
Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
Benefits
Comcast provides best-in-class Benefits to eligible employees, including an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality.