Xfinity Retail Service Associate

About the Role

Responsible for supporting the store team to deliver a best-in-class experience for customers. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back-of-house spaces, and ensures excited customers who return to learn more.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and acts as a go-to resource supporting the store team in both front and back of the store.
• Scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functional; reports exceptions to leadership.
• Greets customers during peak moments, connects them to a sales consultant promptly, and demonstrates company technology to new customers to ensure they understand the basics and encourage return visits.
• Inspects the back of the store for cleanliness, security, and properly placed inventory; assists with receiving inventory and stocking the back of house to store standards.
• Helps the leadership team conduct the weekly cycle count process and identifies opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Adjusts to store management priorities and direction while demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25-pound boxes, stand, and move about the store constantly.
• Adheres to operating principles: own the customer experience, know your stuff, win as a team, drive results and growth, and support a culture of inclusion.
• Participates in the Net Promoter System by joining huddles, making callbacks, and elevating opportunities to improve customer experience.

Requirements

• Regular, consistent, and punctual attendance.
• Must be able to work nights, weekends, variable schedules, and overtime as necessary.
• High School Diploma or GED.
• 0-2 years of relevant work experience.

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self-Motivation
• Communication
• Resilience
• Professional Integrity

Pay

Base Pay: $18.56 per hour. Most sales positions are eligible for a Commission, while most non-sales positions are eligible for a Bonus.

Benefits

Comcast provides best-in-class benefits to eligible employees, including:

• Personalized options, expert guidance, and tools to support physical, financial, and emotional well-being.
• Benefits designed to connect you to the support you need when it matters most, helping you care for those who matter most.