Xfinity Retail Service Associate
Comcast · Reading, PA · 2 wk ago
On-siteSales$17/hrFull-time
About the role
The Xfinity Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.
Responsibilities
- Primary Responsibilities — Mobile Focused
- Mobile Activations & Customer Education
- Provide a white-glove experience activating new devices or BYOD to the network.
- Guide customers through tablet setup and connectivity options.
- Support activation and pairing of wearable devices for seamless use.
- Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
- Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
- Demonstrate basic features and capabilities of devices to increase customer confidence.
- Mobile Escalations
- Troubleshoot and resolve complex device or service issues.
- Aid customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
- Use advanced tools to manage escalations.
- Mobile Support
- Assist customers with transferring contacts, emails, and media.
- Provide password resets with appropriate credential verification.
- Activate and configure SIM or eSIM for device connectivity.
- Perform in-depth diagnostics to identify and resolve issues.
- Process returns or exchanges in compliance with company policies.
- Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
- On-Demand Delivery, BAPIS & XM Upsell
- Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
- Secondary Responsibilities — When No Primary Actions Occur or on Red Floor
- Customer Check-In
- Provide hands-on demonstrations of devices and features to enhance value.
- Operations
- Support store resets for proper merchandising and operational readiness.
- Maintain visual standards and product placement for optimal customer experience.
- Inspect back-of-house to ensure clean, secure, and properly placed inventory.
- Customer-Focused
- Workplace Organization
- Teamwork
- Self Motivation
- Communication
- Resilience
- Professional Integrity
- Base Pay: $17.00
- Commission under the terms of an applicable plan
- Bonus
- Best-in-class Benefits
- High School Diploma / GED
- Relevant Work Experience: 0-2 Years
- Comcast is an equal opportunity workplace.
- We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
- Comcast Business Offers Customers Enhanced Speeds, 99.99% Network Reliability, Quicker Deployment Over Nation’s Largest Converged Network
- Xfinity’s Most Sustainable Packaging Yet, Made in the USA
- Xfinity Mobile Launches New Premium Unlimited Plan with Gig Speeds; Customers Save Over Half Compared to the Big Three
- Retail Sales in Action
- Talent Community
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