Xfinity Retail Service Associate

Job Description

Provide a white-glove experience activating new devices or BYOD to the network. Guide customers through tablet setup and connectivity options. Support activation and pairing of wearable devices for seamless use. Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.

• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.

Mobile Escalations

Troubleshoot and resolve complex device or service issues. Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. Use advanced tools to manage escalations.

Mobile Support

• Aid customers with transferring contacts, emails, and media.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.

On-Demand Delivery, BAPIS & XM Upsell

• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.

Secondary Responsibilities

• When No Primary Actions Occur or on Red Floor: Provide hands-on demonstrations of devices and features to enhance value.
• Operations Support: Store resets for proper merchandising and operational readiness.
• Maintain visual standards and product placement for optimal customer experience.
• Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Expectations for All Employees

• Understand and follow the Comcast Operating Principles.
• Own the customer experience and promote digital options at every touchpoint.
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
• Win as a team through collaboration and openness to new ideas.
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
• Drive results and operational excellence.
• Foster and support a culture of inclusion.
• Do what’s right for customers, teammates, communities, and investors.

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Resilience
• Communication
• Professional Integrity

Salary

Base Pay: $15.00

Application Information

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Benefits

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years