Xfinity Retail Service Associate

About the Role

Responsible for supporting the store team to deliver a best-in-class experience for customers. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back-of-house spaces, and ensures excited customers who return to learn more.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and acts as a go-to resource supporting the store team in the front and back of the store.
• Ensures counters, devices, accessories, and walkways are accessible, clean, and functional; reports exceptions to leadership.
• Greets customers and connects them to a sales consultant for sales opportunities in a timely manner.
• Demonstrates company technology to new customers to ensure they understand the basics of Xfinity services.
• Performs non-sales customer service transactions, including equipment returns, swaps, and buy-online-pick-up-in-store order fulfillment.
• Serves as an in-store expert for Xfinity Mobile support, including post-sales device data transfers, phone number ports, and customer onboarding.
• Assists with setting up online accounts, data transfers, mobile device education, and resolving account setup errors.
• Supports Store Leadership in inventory and merchandising responsibilities, including inspecting and securing back-of-store inventory, receiving stock, and conducting weekly cycle counts.
• Suggests improvements to enhance customer and store experiences and adjusts to management priorities with professionalism and integrity.
• Must be able to carry and lift up to 25-pound boxes, stand, and move about the store constantly.

Requirements

• High School Diploma or equivalent.
• 0-2 years of related experience.
• Regular, consistent, and punctual attendance.
• Ability to work nights, weekends, variable schedules, and overtime as necessary.

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self-Motivation
• Communication
• Resilience
• Professional Integrity

Pay

Base Pay: $15.00 per hour.

Benefits

Comcast provides best-in-class benefits to eligible employees, including:

• Compensation through base pay, commissions (for sales positions), or bonuses (for non-sales positions).
• Personalized benefits designed to support physical, financial, and emotional well-being for you and your family.
• Expert guidance and tools to help you navigate life’s milestones and everyday needs.