Xfinity Retail Service Associate
Overview
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Success Profile
- Communicator
- Digital Savvy
- Enthusiastic
- Good Listener
- Helpful
- Problem Solver
Responsibilities
Xfinity Retail Service Associate
Job Summary
Location - Xfinity Retail: 4270 N Harlem Ave, Norridge, IL 60706
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.
Primary Responsibilities — Mobile Focused:
- Mobile Activations & Customer Education
- Troubleshooting & Resolution of Complex Device or Service Issues
- Supporting Activation & Pairing of Wearable Devices
- Educating Customers on Accessories & Add-Ons
- Assisting with Transfer of Contacts, Emails, and Media
- Processing Returns or Exchanges in Compliance with Company Policies
- Ensuring Devices, Counters, Accessories, and Walkways are Clean, Functioning, and Accessible
- Fulfilling Xfinity Mobile On-Demand Deliveries and BAPIS Pickups
Secondary Responsibilities — When No Primary Actions Occur or on Red Floor:
- Customer Check-In
- Supporting Store Resets for Proper Merchandising and Operational Readiness
- Maintaining Visual Standards and Product Placement for Optimal Customer Experience
- Inspecting Back-of-House to Ensure Clean, Secure, and Properly Placed Inventory
- Facilitating Quick Device Swaps for Customers
- Processing Equipment Returns Efficiently While Ensuring Compliance
Expectations for All Employees
- Understand and Follow the Comcast Operating Principles
- Own the Customer Experience and Promote Digital Options at Every Touchpoint
- Be an Enthusiastic Learner and Advocate of Comcast Products, Services, and Digital Tools
- Win as a Team Through Collaboration and Openness to New Ideas
- Participate in the Net Promoter System: Huddles, Callbacks, and Feedback Loops
- Drive Results and Operational Excellence
- Foster and Support a Culture of Inclusion
- Do What’s Right for Customers, Teammates, Communities, and Investors
Skills
- Customer-Focused
- Workplace Organization
- Teamwork
- Self Motivation
- Communication
- Resilience
- Professional Integrity
Pay
Base Pay: $17.00
Education
High School Diploma / GED
Certifications (if applicable)
(Not specified)
Relevant Work Experience
0-2 Years
Comcast's Commitment to Diversity and Inclusion
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Company News
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Comcast's Commitment to Sustainability
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
About Comcast
We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us. You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.