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Jobs · Sales · Utah

Xfinity Retail Service Associate

Comcast · Murray, UT · Yesterday
On-siteSales$17.85/hrFull-time

Job Description

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

  • Mobile Activations & Customer Education
  • Troubleshoot and resolve complex device or service issues.
  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
  • Provide hands-on demonstrations of devices and features to enhance value.
  • Facilitate quick device swaps for customers.
  • Process equipment returns efficiently while ensuring compliance.

Primary Responsibilities

  • Mobile Focused
  • Mobile Activations & Customer Education
  • Mobile Escalations
  • Mobile Support
  • On-Demand Delivery, BAPIS & XM Upsell

Secondary Responsibilities

  • When No Primary Actions Occur or on Red Floor
  • Customer Check-In
  • Operations Support
  • Express Transactions

Expectations for All Employees

  • Understand and follow the Comcast Operating Principles.
  • Own the customer experience and promote digital options at every touchpoint.
  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
  • Win as a team through collaboration and openness to new ideas.
  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
  • Drive results and operational excellence.
  • Foster and support a culture of inclusion.
  • Do what’s right for customers, teammates, communities, and investors.

Skills

  • Customer-Focused
  • Workplace Organization
  • Teamwork
  • Self Motivation
  • Resilience
  • Communication
  • Professional Integrity

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary

Base Pay: $17.85

Application Window

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years

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