Xfinity Retail Sales Consultant
About the role
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.
Responsibilities
- Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
- Listening to customer needs, providing tailored solutions that align with their preferences and requirements
- Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
- Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
- Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
- Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
- Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
- Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
- Regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedule(s) and overtime as necessary
Employees at all levels are expected to understand and follow our Operating Principles, which include owning the customer experience, being enthusiastic learners, working as a team, driving results and growth, and supporting a culture of inclusion.
Requirements
- High School Diploma / GED
- 2-5 years of relevant work experience
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self Motivation
- Critical Thinking Problem Solving
- Communication
- Resilience
- Professional Integrity
Pay
Base Pay: $18.00
Total Target Compensation (Base Pay plus Targeted Commission): $25.69
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Benefits
Comcast provides best-in-class Benefits to eligible employees, including an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality.