Xfinity Retail Sales Consultant
About the role
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Success Profile
- Communicator
- Digital Savvy
- Enthusiastic
- Good Listener
- Helpful
- Problem Solver
Responsibilities
Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
What you will need to have
- A High School Diploma or equivalent
- Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
- Ability to work full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s)
- Regular, consistent, and punctual attendance
- Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly
Perks and benefits
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services & employee discounts
- Discount tickets to our Universal Resorts
- Paid Parental leave
- Tuition reimbursement
- Paid Time Off
- 401K Savings Plan – with up to 6% dollar-to-dollar matching
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Technical Knowledge
- Teamwork
- Self Motivation
- Critical Thinking Problem Solving
- Communication
- Resilience
- Professional Integrity
Salary
Base Pay: $19.00
Total Target Compensation (Base Pay plus Targeted Commission): $26.69
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years