Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Job Description

Engaging customers

- Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.

Providing customer service

- Providing outstanding customer service with all customer interactions.

Maintaining sales targets

- Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.

Account management

- Helping customers interpret and clarify their account statements and pay their bills in the store.

Sales support

- Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.

Brand ambassadorship

- Acting as brand ambassador to promote Comcast/Xfinity products.

Technical expertise

- Providing expert-level understanding and passion around technology, especially around Comcast products and services.

Sales knowledge

- Maintaining detailed sales product knowledge, including competitive information.

Teamwork and support

- Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.

Operational compliance

- Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• A High School Diploma or equivalent
• The ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• The ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

Perks and benefits

• Day-One benefits: Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Critical Thinking Problem Solving
• Resilience
• Communication
• Professional Integrity

Pay

Base Pay: $15.00

Total Target Compensation: $22.69

Commission: Potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education

A High School Diploma or GED

Relevant Work Experience

2-5 Years

Culture

At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self.

Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package.

We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us.

You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.

More About Comcast

• Comcast Business Offers Customers Enhanced Speeds, 99.99% Network Reliability, Quicker Deployment Over Nation’s Largest Converged Network
• Xfinity’s Most Sustainable Packaging Yet, Made in the USA
• Xfinity Mobile Launches New Premium Unlimited Plan with Gig Speeds; Customers Save Over Half Compared to the Big Three

Retail Sales in Action

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Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast.

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