Xfinity Retail Sales Consultant
About the role
At Comcast, we are innovators and leaders—driving groundbreaking technology, creating outstanding entertainment experiences for millions every day, and providing exceptional care to our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to ensure our customers are satisfied and can't imagine going anywhere else. We take pride in our work, products, services, and dedication to the community.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Provide outstanding customer service with all customer interactions.
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
- Help customers interpret and clarify their account statements and pay their bills in the store.
- Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
- Act as a brand ambassador to promote Comcast/Xfinity products.
- Provide expert-level understanding and passion around technology, especially around Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Contribute to a fun and competitive environment!
Requirements
- A high school diploma or equivalent.
- Ability to adjust to a full-time, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availability required).
- Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Qualifications
We are looking for individuals who are tech enthusiasts, thrive on learning new things, and are part of a culture built on customer support. If you are passionate about connecting our products and services to customers' everyday lifestyles, we encourage you to apply.
Skills
- Customer-focused
- Workplace organization
- Persuasion
- Tech knowledge
- Teamwork
- Self-motivation
- Resilience
- Critical thinking/problem solving
- Communication
- Professional integrity
Benefits & Perks
- Best-in-class benefits including medical, dental, and vision coverage, Comcast XFINITY courtesy services, discounted tickets, paid parental leave, tuition reimbursement, paid time off, and a 401K savings plan with up to 6% dollar-to-dollar matching.
Pay
Base Pay: $15.20
Total Target Compensation (Base Pay plus Targeted Commission): $22.89
Schedule
Variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availability required).
Application Information
The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.
Equal Opportunity Employer
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.