Xfinity Retail Sales Consultant
About the Role
Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. As innovators and leaders, we invent groundbreaking technology, craft outstanding entertainment experiences, and take extraordinary care of our customers. Our teammates go above and beyond to ensure customer satisfaction and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve efficiency, drive strong results, and deliver great experiences for employees and customers alike.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Provide outstanding customer service with all customer interactions.
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
- Help customers interpret and clarify their account statements and pay their bills in the store.
- Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
- Act as a brand ambassador to promote Comcast/Xfinity products.
- Provide expert-level understanding and passion around technology, especially Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Contribute to a fun and competitive environment, connecting our products and services to customers’ everyday lifestyles.
- Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
Requirements
- High School Diploma or equivalent.
- Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes and move around the store constantly.
- 2-5 years of relevant work experience.
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self-Motivation
- Resilience
- Critical Thinking & Problem Solving
- Communication
- Professional Integrity
Operating Principles
- Own the customer experience—think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff—be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
- Win as a team—make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System—bring more employee and customer feedback into the company by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors, and our communities.
Benefits
- Day-One benefits, including Medical, Dental, and Vision coverage.
- Comcast XFINITY courtesy services in Comcast serviced areas.
- Discount tickets to Universal Resorts.
- Paid Parental leave.
- Tuition reimbursement of up to $8,000 (Full-Time employees).
- Paid Time Off.
- 401K Savings Plan with up to 6% dollar-to-dollar matching.
Pay
Base Pay: $15.00 per hour.
Total Target Compensation (Base Pay plus Targeted Commission): $22.69 per hour. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.