Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.

What you will need to have

• A High School Diploma or equivalent
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

Perks and benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• A 401K Savings Plan – with up to 6% dollar-to-dollar matching

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Critical Thinking Problem Solving
• Communication
• Resilience
• Professional Integrity

Salary

• Base Pay: $18.00
• Total Target Compensation (Base Pay plus Targeted Commission): $25.69

Education

• A High School Diploma or GED

Relevant Work Experience

• 2-5 Years

Culture

At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self. We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us. You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand.

Comcast Business

• Comcast Business today announced the expansion of its long-standing Dedicated Internet solution, providing symmetrical speeds, a guaranteed network uptime Service Level Agreement (SLA), and proactive network monitoring to a million more businesses across the country – all delivered over its advanced network.

Xfinity’s Most Sustainable Packaging Yet, Made in the USA

• We designed our latest hardware packaging solution with conservation at its core. From design and manufacturing to shipping and recycling, we designed our latest hardware packaging solution with conservation at its core.

Xfinity Mobile Launches New Premium Unlimited Plan with Gig Speeds; Customers Save Over Half Compared to the Big Three

• Customers with two Premium Unlimited lines will cut their bill in half during the first year compared to similar plans from the big three cellular companies. The new plan includes 4K UHD streaming, more WiFi hotspot data, advanced spam call protection, and the option to upgrade their phone twice a year.

Retail Sales in Action

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