Xfinity Retail Sales Consultant
Job Summary
$24.09+ Hourly (Pay is $16.40/hr. + $1330/mo. Targeted Commission)
About the role
Bringing together the best in media and technology, Comcast drives innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
What you will be doing
- Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Providing outstanding customer service with all customer interactions.
- Maintaining detailed sales product knowledge, including competitive information.
- Helping customers interpret and clarify their account statements and pay their bills in the store.
- Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Acting as brand ambassador to promote Comcast/Xfinity products.
- Contributing to a fun and competitive environment!
What are you waiting for?
Show the world what you're made of! Join Comcast and be part of something big.
Requirements
High School Diploma or equivalent
Adjusting to a full-time, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availability required)
Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Qualifications
Employees at all levels are expected to understand our operating principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors, and our communities.
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self Motivation
- Critical Thinking Problem Solving
- Communication
- Resilience
- Professional Integrity
Benefits & Perks
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services in Comcast serviced areas
- Discount tickets to our Universal Resorts
- Paid Parental leave
- Tuition reimbursement of up to $8,000 (Full Time employees)
- Paid Time Off
- A 401K Savings Plan – with up to 6% dollar-to-dollar matching
Perks & Benefits
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years