Xfinity Retail Sales Consultant
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
About the role
Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. As a retail team member, you’ll engage customers with enthusiasm, demonstrate and explain product features, and provide outstanding service to enhance their shopping experience. You’ll meet or exceed sales targets, act as a brand ambassador, and maintain expert-level knowledge of Comcast products and services. We aim to connect our products and services to our customers’ everyday lifestyles in a fun, competitive environment.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Provide outstanding customer service with all customer interactions.
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
- Help customers interpret and clarify their account statements and pay their bills in the store.
- Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
- Act as a brand ambassador to promote Comcast/Xfinity products.
- Provide expert-level understanding and passion around technology, especially Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
Requirements
- High School Diploma or equivalent.
- Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes and move around the store constantly.
- 2-5 years of relevant work experience.
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self-Motivation
- Resilience
- Critical Thinking & Problem Solving
- Communication
- Professional Integrity
Benefits
- Medical, Dental, and Vision coverage.
- Comcast XFINITY courtesy services in Comcast serviced areas.
- Discount tickets to Universal Resorts.
- Paid Parental leave.
- Tuition reimbursement of up to $8,000 (Full-Time employees).
- Paid Time Off.
- 401K Savings Plan with up to 6% dollar-to-dollar matching.
Pay
Base Pay: $18.00/hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69/hour. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.