Xfinity Retail Sales Consultant

Overview

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Job Description

Engaging Customers

Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.

Providing Customer Service

Provide outstanding customer service with all customer interactions.

Maintaining Sales Targets

Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.

Account Management

Help customers interpret and clarify their account statements and pay their bills in the store.

Service Requests

Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.

Brand Ambassador

Act as brand ambassador to promote Comcast/Xfinity products.

Tech Expertise

Provide expert-level understanding and passion around technology, especially around Comcast products and services.

Sales Product Knowledge

Maintain detailed sales product knowledge, including competitive information.

Team Environment

Contribute to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.

Retail Operations

Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

What You Will Need to Have

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

Perks and Benefits

• Day-One benefits including Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Critical Thinking Problem Solving
• Communication
• Resilience
• Professional Integrity

Salary

Base Pay: $15.00

Qualifications

• High School Diploma or equivalent
• 2-5 Years of Relevant Work Experience