Xfinity Retail Sales Consultant
About the role
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsibilities
As a retail sales representative, you will be engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. You will provide outstanding customer service with all customer interactions, meet or exceed sales targets, and enhance customer satisfaction through diligent follow-up and service excellence.
- Help customers interpret and clarify their account statements and pay their bills in the store.
- Answer any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Act as brand ambassador to promote Comcast/Xfinity products.
- Provide expert-level understanding and passion around technology, especially around Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Contribute to a fun and competitive environment!
- Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
Requirements
- High School Diploma or equivalent
- Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
Benefits
Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. We offer Day-One benefits!
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services in Comcast serviced areas
- Discount tickets to our Universal Resorts
- Paid Parental leave
- Tuition reimbursement of up to $8,000 (Full-Time employees)
- Paid Time Off
- A 401K Savings Plan – with up to 6% dollar-to-dollar matching
Qualifications
Relevant Work Experience: 2-5 Years
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self Motivation
- Critical Thinking Problem Solving
- Communication
- Resilience
- Professional Integrity
Pay
Base Pay: $21.30
Total Target Compensation (Base Pay plus Targeted Commission): $28.99
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.