Xfinity Retail Sales Consultant

About the role

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance and is accountable for individual results and impact on team.

Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers
• Provides product demonstrations to educate customers on full product capabilities to maximize their experience
• Takes a customer-first approach with all customer interactions
• Listens and evaluates customer needs and provides appropriate solutions
• Achieves sales and customer experience goals and objectives
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent
• Performs operational and administrative tasks
• Partners with customer care to resolve customer issues, as appropriate
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
• Complies with all company and retail operational policies and procedures
• Completes training requirements and actively engage in team huddles and learning
• Knows and understands sales compensation plan and its key elements

Physical demands

• Must be able to carry and lift up to 25 pound boxes
• Must be able to stand and move about the store constantly

Schedule

• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
• May be asked to work in alternate stores outside of home base store
• Regular, consistent and punctual attendance

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Critical Thinking
• Problem Solving
• Communication
• Resilience
• Professional Integrity

Pay

• Base Pay: $15.00
• Total Target Compensation (Base Pay plus Targeted Commission): $22.69
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets

Education

• High School Diploma / GED