Xfinity Retail Sales Consultant

About the role

Xfinity Retail Sales Consultant at Comcast offers a unique opportunity to engage with customers, showcase and sell products, and provide outstanding customer service. This role involves meeting or exceeding sales targets, enhancing customer satisfaction, and acting as a brand ambassador.

Responsibilities

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment!
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

Requirements

• High School Diploma or equivalent
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Able to carry and/or lift 25-pound boxes, and move around the store constantly

Qualifications

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Benefits

• Day-One benefits including Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Pay

Base Pay: $15.00

Total Target Compensation (Base Pay plus Targeted Commission): $22.69

The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.

Schedule

Schedule flexibility to meet retail operational needs, including evenings, weekends, and holidays as necessary.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Resilience
• Critical Thinking Problem Solving
• Communication
• Professional Integrity

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years