Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings).

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

  Responsibilities

  Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.

  Providing outstanding customer service with all customer interactions.

  Helping customers interpret and clarify their account statements and pay their bills in the store.

  Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.

  Acting as brand ambassador to promote Comcast/Xfinity products.

  Providing expert-level understanding and passion around technology, especially around Comcast products and services.

  Maintaining detailed sales product knowledge, including competitive information.

  Meting goals and metrics.

  Contributing to a fun and competitive environment!

  We aim to connect our products and services to our customer’s everyday lifestyles.

  Requirements

  • High School Diploma or equivalent
  • Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
  • Able to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s)
  • Regular, consistent, and punctual attendance
  • Able to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly

  Qualifications

  • Customer-Focused
  • Workplace Organization
  • Persuasion
  • Teamwork
  • Technical Knowledge
  • Self Motivation
  • Resilience
  • Communication
  • Critical Thinking Problem Solving
  • Professional Integrity

  Skills

  • Customer-Focused
  • Workplace Organization
  • Persuasion
  • Teamwork
  • Technical Knowledge
  • Self Motivation
  • Resilience
  • Communication
  • Critical Thinking Problem Solving
  • Professional Integrity

  Benefits

  • Medical, Dental, and Vision coverage
  • Comcast XFINITY courtesy services & employee discounts
  • Discount tickets to our Universal Resorts
  • Paid Parental leave
  • Tuition reimbursement
  • Paid Time Off
  • 401K Savings Plan – with up to 6% dollar-to-dollar matching

  Pay

  $22.25 + Hourly ($14.55 base/hr + $1330/mo. Targeted Commission)

  Schedule

  Full-time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s)