Xfinity Retail Sales Consultant
Job Summary
Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community.
Job Description
- Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Providing outstanding customer service with all customer interactions.
- Meting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
- Helping customers interpret and clarify their account statements and pay their bills in the store.
- Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Acting as brand ambassador to promote Comcast/Xfinity products.
- Providing expert-level understanding and passion around technology, especially around Comcast products and services.
- Maintaining detailed sales product knowledge, including competitive information.
- Contributing to a fun and competitive environment!
What You Will Need To Have
- A High School Diploma or equivalent.
- Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
Perks And Benefits
- Medical, Dental, and Vision coverage.
- Comcast XFINITY courtesy services in Comcast serviced areas.
- Discount tickets to our Universal Resorts.
- Paid Parental leave.
- Tuition reimbursement of up to $8,000 (Full-Time employees).
- Paid Time Off.
- A 401K Savings Plan – with up to 6% dollar-to-dollar matching.
Operating Principles
- Think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Make big things happen by working together and being open to new ideas.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors, and our communities.
Education
- A High School Diploma or GED.
- (If applicable) Relevant Work Experience 2-5 Years.
Skills
- Customer-Focused.
- Workplace Organization.
- Persuasion.
- Technical Knowledge.
- Teamwork.
- Self Motivation.
- Communication.
- Resilience.
- Critical Thinking Problem Solving.
- Professional Integrity.
Pay
- Salary Base Pay: $15.00.
- Total Target Compensation (Base Pay plus Targeted Commission): $22.69.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.