WW SA Leader, Agentic Workspaces, Applied AI Solutions, SA Team

Key job responsibilities

• Lead and develop a high-performing team** of Specialist Solutions Architects focused on Agentic Workspaces and end-user computing, providing technical mentorship, career development, and performance management across multiple geographies.
• Own the worldwide SA strategy** for Agentic Workspaces, defining engagement models, technical readiness programs, and customer success frameworks that scale globally across AMER, EMEA, and APJ.
• Serve as the senior technical advisor** to enterprise customers evaluating and deploying Amazon WorkSpaces, WorkSpaces Thin Client, and agentic desktop solutions, engaging directly with CIOs, CTOs, and VP-level technical decision-makers.
• Drive customer adoption and competitive defense** by developing differentiated architectures, proof-of-concept engagements, and migration strategies that position AWS favorably against Citrix, VMware Horizon, Microsoft AVD/W365, and emerging AI-native workspace providers.
• Pioneer agentic workspace solutions** by partnering with the Service Team and Product to define how autonomous AI agents integrate with desktop environments, enabling intelligent automation, self-healing workspaces, and AI-assisted end-user experiences.
• Build and scale field enablement programs** including training, certification, solution assets, and reusable architectures that multiply SA expertise across the broader AWS field organization and partner ecosystem.
• Influence product roadmap** by synthesizing customer feedback, competitive intelligence, and field insights into actionable recommendations for Service Team leadership, ensuring the product evolves to meet enterprise requirements.
• Establish and maintain the technical bar** for the team through architecture reviews, design standards, and engagement quality frameworks that ensure consistent, world-class customer outcomes.
• Partner cross-functionally** with GTM/Business Development, Partner SA, Professional Services, and Account teams to drive pipeline creation, accelerate deal velocity, and expand the Agentic Workspaces footprint across strategic accounts.
• Represent AWS externally** as a thought leader through customer executive briefings, re:Invent sessions, blog posts, and industry engagements that establish AWS as the leader in intelligent end-user computing.

About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 7+ years of management of technical, enterprise customer facing resources or equivalent experience
• 7+ years of infrastructure architecture, database architecture and networking experience
• Bachelor's degree
• Deep technical knowledge of end-user computing technologies including desktop virtualization (VDI), desktop-as-a-service (DaaS), workspace management, and endpoint security

Preferred Qualifications

• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud