WtX Support Specialist
Job Description
The Support Specialist I II provides essential day-to-day support to account management, field service, and technical service teams by managing administrative processes with accuracy and efficiency.
Depending on business needs, the role may be oriented toward Sales Support or Procurement/Supplier Support.
Operating as a hands-on enabler, the Support Specialist contributes directly to business performance through responsive and reliable service.
Qualifications
Associate’s degree in Business Administration, Sales Support, or a related field.
+3 years of experience in administrative or support roles, preferably in a sales or procurement environment.
Proven understanding of tender processes and the preparation of sales documentation.
Ability to deal with data presenting in a rationalized and practical manner.
Experience in working in a matrix organization.
Advanced IT proficiency in business applications, including field service management tools
Fully fluent in the local language and English, another language is a plus.
Key Performance Indicators (KPIs)
Timeliness and accuracy of order processing and invoicing.
Reduction of overdue payments and improved cash flow.
Efficiency in supplier invoice processing and compliance.
Customer satisfaction and resolution of administrative inquiries.
ERP data accuracy and reporting quality.
Personal Attributes
Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices.
Analytical mindset, capable of improving administrative processes.
Strong interpersonal and problem-solving skills.
Proactive and structured approach to work.
Discreet and reliable in handling financial transactions.
Ability to work under pressure and meet deadlines.
Additional Information
We Offer:
- Responsible challenge with diversified field of activity
- Team-oriented working atmosphere in an international Company
- Personal development opportunities through own Inova Academy
- Opportunity to gain an insight into various technical disciplines
- Excellent employment conditions
- Attractive working place (central, good transport links)
- Modern infrastructure
Physical Demands
Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Working Conditions
Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.
Note
This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required.