WtX Account Management

Sales & Customer Relationship Management

• Drive sales of Category 4, 5, 6, and 8 service works, expanding business opportunities.
• Identify and pursue new business opportunities to increase share-of-wallet with assigned customers.
• Act as the primary point of contact for customers, building and maintaining strong relationships.
• Conduct customer visits and sales presentations to assess needs and offer solutions.
• Lead contract negotiations and manage service agreements to ensure long-term partnerships.
• Stay informed about market trends, industry conditions, and competitor activities to drive sales strategy.

Service Execution & Project Coordination

• Oversee the planning and execution of service projects, including outages, shutdowns, and overhauls.
• Ensure projects are completed on time, within budget, and meet quality and safety standards.
• Cook up personnel, tools, documentation, and time schedules to ensure seamless execution.
• Work closely with Field Service and Technical Service, Warehouse & Procurement, Finance, etc. to support timely project delivery.
• Maintain financial performance, track costs, and manage milestone-based invoicing.
• Proactively identify risks and implement solutions to mitigate delays or cost overruns.

Compliance & Collaboration

• Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
• Document lessons learned from completed projects to refine and optimize future service execution.
• Analyze project performance metrics and implement best practices for operational excellence.
• Work closely with Field Service and Technical Service, other RSCs, BL WtX, BL Spare Parts, Pools, and Support Functions to ensure alignment and optimize service delivery.

Qualifications

• Bachelor Degree in Mechanical, Process, or Electro-Mechanical OR Business Degree with strong technical affinity.
• 5+ years in service-related positions such as project manager or services sales, preferably in Power Plants, or Waste-to-Energy Environment.
• Proven coordination experience in project and service execution.
• Strong knowledge of WtX (Waste-to-Energy) technology, local regulations, and service operations.
• Expertise in contract management, negotiations, and financial planning.
• Hands-on experience in budgeting, cost estimation, and revenue forecasting.
• Strong communication and influencing skills, with an ability to lead cross-functional teams.
• Experience with working in a matrix organization.
• Proficient in ERP (preferably IFS), Microsoft Office, and project management tools.
• Friendly and fluent in the local language, another language is a plus.

Personal Attributes

• Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices.
• Customer-focused, proactive, and adaptable.
• Excellent communication and interpersonal skills.
• Self-motivated and organized with strong prioritization abilities.
• Collaborative team player with creative problem-solving skills.
• Willingness to travel within the designated region (20-40%).