WSU Athletics General Event Staff

Job Duties

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Affords assistance to guests with locating exits and amenities such as restrooms and concession areas.
• Affords assistance to guests with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Affords assistance to guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Performs other related duties as assigned.

Additional Requirements

• Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications

• Previous experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work effectively both independently and on a team.
• Strong problem-solving skills and able to make decisions in a fast-paced environment.
• Exemplify a strong commitment and willingness to provide outstanding customer service.

Additional Information for Posting

WSU-ICAA proudly promotes its Championship Essentials for all those that interact with our department.
As a member of our team:
I will take actions to put safety first.
I will be proactive in creating a safe environment.
I will practice safe behaviors in everything I do.
I will be aware of my environment and the inherent dangers.
I will be prepared to know all exits and where lifesaving devices are located.
I will be respectful and approachable while demonstrating a positive attitude.
I will treat people with dignity and understanding.
I will exhibit professionalism and appreciation.
I will be an energy giver.
I will overdeliver on service expectations.
I will project a consistently welcoming and inviting atmosphere.
I will strive to create positive memorable experiences/moments.
I will maintain a clean and comfortable environment.
I will seek out opportunities to connect and grow.
I will strive for a flawless experience.
I will perform in a competent and consistent manner.
I will be excellent and in sync in all that I do.
I will be intentional in my use of time and resources.
I will be efficient in my scope of responsibilities.