WS - INTERNSHIP - IT Help Desk Assistant

Division: Academic Affairs • Department: Career Pathways • Entry-level position • FWS, IWS, or Grant Funded

About the role

Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.

Responsibilities

• Work a helpdesk ticket queue; respond, communicate effectively, and resolve issues in a timely manner
• Assist student body with utilizing provided IT resources
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students
• Work independently and function in a team environment
• Other duties as assigned

Competencies/Skills developed: Communication, Teamwork, Professionalism, Career & Self Development, Critical Thinking, Community Transformation, Leadership, Technology

Requirements

• Professionalism and patience
• People-first attitude
• Willingness to learn new technologies and customer-service skills
• Strong active listening and attention to detail
• Organizational and time-management skills
• Written and verbal communication
• Team orientation
• Basic computer knowledge
• Microsoft Word and Excel proficiency

Computer Skills

• Word, Excel, PowerPoint
• Social media and new technology
• Troubleshooting hardware and software

Work Conditions

• Exposure to heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust
• Proximity to machinery, light intensity, electrical currents

Physical Demands

• Keyboarding
• Reaching, stooping/kneeling, crouching/crawling
• Pushing/pulling/lifting/carrying up to 50 lbs
• Climbing, balancing

Schedule

Monday through Friday between 9 am and 4 pm • 3–4 student positions available • 120 hours total per student (average 20 hours/week) • Requested start date: 08/24/26 • Term: Fall

Pay

$8.75/hour

Location

Armington Learning Center, Basement #009