WS - ACE Welcome Desk Specialist - FWS

Entry-level position within Support Services, ACE Experience department.

Responsibilities

• Serve as the first point of contact at the ACE Welcome Desk to support students and prospective students.
• Greet and direct visitors, ensure students scan in for federal reporting, and assist with appointments.
• Complete clerical tasks such as filing and email correspondence.
• Maintain a positive and effective environment during shifts.
• Work independently and effectively; use resources to direct guests.
• Maintain confidentiality, be punctual, communicate schedule changes in advance, and dress appropriately.
• Serve as receptionist; demonstrate superior verbal and written communication.
• Assist students with contract requirements.
• Follow appropriate procedures to document and submit records.
• Maintain accurate files, records, and data of each student.
• Assist with developing marketing and learning materials, including videos, print materials, and online content.
• Professionally represent the ACE at various events and interact with faculty, staff, and other campus constituents.
• Maintain a positive mindset and respect students’ needs, abilities, and confidentiality.
• Remain open to the evolving needs of ACE.

Skills

• Communication (C)
• Teamwork (TW)
• Professionalism (P)
• Career & Self Development (CSD)
• Critical Thinking (CT)
• Community Transformation (CTR)
• Leadership (L)
• Technology (T)

Computer Skills

• Computer knowledge and online software (Canvas, Word, Excel, PowerPoint, Canva, social media).
• Outstanding written and verbal communication.
• Ability to work under deadlines.

Work Schedule

Average of 10 hours per week; some evening shifts required. Additional hours must be approved. Schedule varies based on need and availability.

Work Conditions

Work performed inside under normal office conditions; computer time included in daily working hours.

Physical Demands

• Ability to lift and carry 25 lbs.
• Keyboarding.
• Reaching/handling.

Pay

$8.75/hour

Location

Administration Building, 2nd Floor – Room 211