Writer/Digital Content Creator

About the role

The Writer is responsible for 2 workflows: Research and Writing.

Responsibilities

• Conduct research using a range of sources, including government databases, reputable online publications, and generative AI tools, to support ad hoc research and writing projects requested by internal teams and partners.
• Evaluate and synthesize complex information into clear, accurate, and well-structured written content tailored to the needs of different stakeholders.
• Collaborate with cross-functional teams to gather requirements, clarify objectives, and ensure research outputs align with project goals and timelines.
• Maintain high standards of accuracy, credibility, and citation integrity across all deliverables.
• Assist the writing team with research and drafting assignments as needed, contributing to Insights publications and other research-driven initiatives.
• Support the development of briefs, summaries, reports, and thought leadership content, ensuring consistency in tone, style, and messaging.
• Stay current on relevant industry trends, policy developments, and emerging topics to proactively inform research efforts and enhance the quality and relevance of written materials.
• Multi-platform content development
• Create engaging, platform-specific content tailored to target audiences; convert Insights and other Knowledge products into social media posts on LinkedIn, Facebook, Instagram, etc. as approved.
• Cook up and maintain a consistent brand voice across all media platforms.
• Collaborate with internal teams to align social media messaging with broader campaigns; work with Marketing as needed for posting/strategy.
• Ensure all content aligns with company guidelines and brand standards.
• Monitor social media trends and recommend timely, relevant content opportunities.
• Track performance metrics and optimize posts based on engagement and reach.

Requirements

• Bachelor's degree in a relevant field required, Master's Degree preferred
• 4+ years’ experience in a relevant field
• Experience working with CEROS or similar interactive content platforms
• Proficiency with content management systems such as WordPress, Drupal or comparable digital platforms or front-end content editing tools is a plus

Skills

• Strong written and oral communication skills and be able to explain complex immigration concepts with clarity, and develop content across multiple platforms
• Strong organization skills to efficiently manage priorities and quickly respond to urgent requests
• Strong analytical, critical thinking, and problem-solving skills to identify and characterize complex process issues