Wraparound Facilitator

About the role

The Care Coordination Support Worker (CSSW) under the assigned CCS supervisor provides community-based services to identified youth, centered on Systems of Care and Wraparound services. This role is critical to the community behavioral health service delivery system, ensuring services are family-focused, youth-guided, individualized, strengths-focused, and trauma-informed.

Essential Duties And Responsibilities

• Serves Pathways to Success eligible youth identified within CSS (Care Coordination) at the Tier level CCSW (Care Coordination Services – High-Fidelity Wraparound) in line with the policies of the program.
• Provides service with an evidence-informed, structured approach to care coordination that adheres to procedures requirements regarding child and family engagement, individualized care planning, identifying and utilizing strengths and natural supports while completing fidelity measures/monitoring.
• Aids in the integration of all services provided for the youth and family by serving as a central point of communication for service components in service delivery.
• Collaborates with youth and families to identify both informal and formal supports to develop a Plan of Care and a Crisis Prevention Plan.
• Serves a caseload referred to Pathways to Success Tier level Wraparound. Caseloads vary based on referrals received and accepted services.
• Requires work in High Fidelity wraparound caseloads that are 10:1 with no more than 12 if there is an identified need and approval.
• Completes a strength-based assessment and required updates utilizing the IM CANS to identify both strengths and treatment target needs.
• Facilitates and coordinates Child and Family Team Meetings (CFTM) at regular intervals, as required by policy.
• Coordinates collaboration with all service providers to develop a comprehensive Plan of Care and Crisis Prevention Plan.
• Ensures that care planning and decision-making processes uphold the values, preferences, beliefs, culture, and identity of the child, family, and their community.
• Maintains progress toward goal achievement and the indicators of success per care plan and revises the plan, as needed.
• Regularly discusses progress toward goals with the client and encourages client feedback and client ownership of outcomes on a regular basis.
• Improves client access to crisis supports and appropriate home and community-based services to support behavioral health needs.
• Aids the team in adjusting the Plan of Care if movement toward goals is not happening.
• Aids the team in adjusting the Crisis Prevention Plan, as needed, and at regular intervals per policy.
• Advocates for the youth and family, especially towards their needs being met in the least restrictive setting possible.
• Implements services to avoid the unnecessary use of inpatient psychiatric hospitalization, residential treatment, and emergency rooms.
• Provides active guidance/feedback during family contacts (i.e., during crisis interventions and other crisis stability events).
• Completes intakes per program need.
• Provides transportation for clients within program guidelines.
• Trains and educates caretakers where applicable.
• Maintains a comprehensive client file.
• Supports as needed during crisis and follow-up services, and at times may respond to Mobile Crisis Services, if the youth experiencing a crisis is currently engaged in services.
• Represents the agency at court hearings and attends required staffing meetings.
• Adheres to Evidence-Based/Informed program (ARC) and the fidelity of Wraparound facilitation, per job training, for CSSW staff.
• Performs Family Support Program (FSP) and Specialized Family Support Program (SFSP) as needed.

Qualifications

• Education: Bachelor’s degree from an accredited university in psychology, social work, counseling, education or a similar-related field or a Master's Degree in a human service-related field.
• Experience: Two years of experience coordinating care, including facilitating child and family team meetings and working with youth and families on a direct service level.
• Other: Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance.
• Ability to work varying hours, including evenings and weekends, to accommodate family’s needs.
• Requires Skills: Strong collaborative, relationship-building, and communication skills to effectively resolve problems, achieve goals, and meet deliverables; resilience and creativity towards engaging non-engaged families and supports; time management skills and the ability to consistently meet deadlines; knowledge of the Illinois child welfare systems, including local resources and service providers; experience working with diverse populations; attention to detail; proficient computer skills, including computer, keyboard, and Microsoft Windows; effective verbal and written communication skills; strong knowledge of spoken and written English, sufficient to obtain, provide, or exchange information; ability to exercise discretion and ensure confidentiality; ability to handle stress well and effectively de-escalate crises; ability to write routine reports and correspondence; demonstrated ability to utilize analytical thinking and independently make decisions.

Benefits

• Tuition assistance up to $2500 per year.
• Up to 4 weeks paid vacation days, up to 6 paid personal days, up to 5 paid sick days annually, and a Mental Health Day.
• Medical, dental, vision, 403b Retirement, flexible spending accounts, and health savings account.
• Agency paid life and ADD up to $50K based on salary.
• Multiple Voluntary Supplemental plans for Employee, Spouse, and Child(ren).
• Voluntary Legal Plans and Pet Insurance.
• Agency paid long-term disability and short-term disability.
• Career ladders, professional development, and promotion opportunities.