Wrangler - PT Sales Lead

About the Role

The part-time (PT) Sales Lead supports the store with the execution of daily business, customer engagement, store operations, and merchandising standards. This position is a member of the store leadership team, ensuring the highest level of customer engagement. The PT Sales Lead relies on instructions and pre-established guidelines from the Store Manager and supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This role provides sales and performance-related feedback to the Store Manager and is a key-carrying position, potentially assuming responsibility for the store in the absence of another manager. Some opening and closing duties are included as determined by business needs.

Responsibilities

• Sales and Supervision:
  • Follows direction of store management team to maximize store sales and achieve sales goals.
  • Supports an environment of productivity by leading customer engagement on the sales floor.
  • Acts as Manager on Duty (MOD) when the only member of management in the store.
• Brand Experience/Customer Service:
  • Ensures excellence in customer service by modeling brand-specific service standards and addressing customer concerns quickly when acting as MOD.
  • Embraces the brands by wearing Lee and Wrangler products at work and having a passion for them.
  • Greets each customer and actively engages them on the sales floor by asking open-ended questions.
  • Assists customers in the fitting room and suggests the best products for their needs.
• Operations, Loss Prevention, and Safety:
  • Monitors compliance with all company and store policies, processes, and procedures, reporting concerns to the Store Manager.
  • Delegates tasks to associates to maintain operational excellence.
  • Responds quickly to customer and associate injuries, partnering with the Store Manager and Human Resources.
• Visual Merchandising:
  • Ensures visual merchandising standards for the store are maintained.
• Human Resource Management:
  • Communicates associate concerns directly to the Store Manager.
  • Supports the Open-Door Policy.
• Store Culture:
  • Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
  • Promotes an environment encouraging participation, creativity, and learning by sharing best practices and building on others' ideas.
  • Looks for ways to make the store sustainable and recognizes its environmental impact.
  • Embraces the company’s purpose, mission, and values, adapting to changes as directed by management.

Requirements

• Must be 18 years of age or older.
• 1+ years of retail experience preferred.
• Excellent communication and time-management skills.
• Proven ability to multi-task.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.

Essential Functions

• Operate office equipment and technology (e.g., cash register, computers, phones, scanners).
• Stand during scheduled shifts for up to 8 hours.
• Walk and move to assist customers, retrieve merchandise, and recover the store.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally.
• Push/pull full racks of merchandise for restocking.
• Reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Perform manual labor occasionally to assemble displays or rearrange the store layout.
• Use vision to accurately read labels, assist customers, and perform tasks requiring attention to detail.
• Use fine manipulation and grasp with hands to sort and organize clothing (e.g., placing on hangers, folding, organizing by color/size).

Pay

Compensation Range: $12.00 (or minimum wage) - $16.00 per hour in all states except New York and Colorado, where the compensation is $16.50 per hour.

Benefits

• 401(k) with company matching.
• Employee assistance program.
• Employee discounts on apparel.
• Flexible schedule.
• Four weeks of Paid Parental Leave for eligible employees who are new parents.
• Flexible Fridays.
• Tuition Reimbursement.