Wrangler Brand Specialist

About the role

The Brand Specialist plays a crucial role in enhancing customer experiences and driving sales at Wrangler stores. This position requires a deep understanding of products, excellent communication skills, and a passion for customer service.

Responsibilities

• Create a welcoming environment and initiate conversations with every customer.
• Deliver personalized shopping experiences by understanding customer needs and providing tailored product recommendations.
• Use storytelling to communicate product features, benefits, and brand heritage in a compelling way.
• Aid customers in fitting rooms and guide them through outfitting and purchase decisions.
• Consistently achieve individual sales goals and contribute to overall store performance.
• Build brand loyalty by promoting loyalty programs and creating memorable customer interactions.

Product Knowledge and Expertise

• Develop and maintain deep knowledge of all products, including features, fits, materials, and performance benefits.
• Complete all required training programs and continuously stay current on new product launches and trends.
• Serve as a go-to resource for product knowledge, supporting teammates when needed.
• Confidently educate customers to help them make informed purchase decisions.

Store Standards and Operations

• Maintain visual merchandising standards to ensure the sales floor is clean, organized, and presentation ready.
• Support daily store operations, including replenishment, recovery, and maintaining product flow.
• Address customer questions or concerns in a professional and solution-oriented manner.
• Ensure adherence to company policies, procedures, and loss prevention standards.
• Participate in Loss Prevention Audits, understand and comply with company loss prevention policies to minimize store shrink.

Position Competencies

• Bold Accountability: Guides the team by delegating tasks, following up, and ensuring shift goals and priorities are achieved.
• Customer Centric Innovation: Leads the team in customer engagement and loyalty while sharing ideas to improve selling effectiveness.
• Empowered Collaboration: Supports Store Manager by sharing ideas and encouraging an environment of feedback, creativity, and learning.
• Global Agility: Demonstrates and encourages the team to be flexible in responding to evolving business needs and embraces feedback or changes with a positive attitude.
• Strategic Foresight: Anticipate upcoming business needs such as deliveries, peak traffic periods, or promotions and help the team prepare through planning and prioritization.
• Purposeful Integrity: Upholds the values of Kontoor Brands by respecting differences, modeling ethical behavior, and reporting concerns or policy violations appropriately.
• Urgency for Impact: Assess store conditions and identify opportunities to improve visual presentation and store readiness to drive results.

Job Requirements

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Full-time positions require open availability, including evenings, weekends, and holidays.

Essential Functions

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits

• Pay Range for this position is: $15-22/hour
• Full-Time benefits: Paid Time Off, Competitive health, dental, and vision insurance, Optional short- and long-term disability insurance, 401(k) with company match, Employee assistance program, Employee discounts, Flexible schedule, Holiday Pay, Annual merit increase or bonus based on performance.

Job Description

Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.