Wound Care Liaison

About the role

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Responsibilities

• Generates a sense of urgency for referring providers and wound center staff around the importance of comprehensive wound care and the impact to patient's health and lives.
• Builds strong relationships with current and potential referring providers and key stakeholders for the wound center and hospital.
• Uses Salesforce to plan, coordinate, track, and record activities directed toward increasing appropriate patient referrals to the wound care center(s) and supporting Patient First access for all who would benefit.
• Develops and maintains comprehensive territory plan in Salesforce with prioritization and referral specialty segmentations including current referring providers, prospective referring providers, Hospital employed providers, and appropriate hospital departments.
• Collaborates with Center Development, Operations, Client Solutions, and the Hospital partner to review key target referral sources, and develop a systematic approach to build those customer relationships and increase appropriate wound care center referrals.
• Follows routing schedule from Salesforce to maximize provider visit efficiency and follow up through visits identified physician practices and interacts with key medical decision makers including physicians and staff to provide awareness of the Wound Care Center using Healogics educational marketing materials.
• Utilizes progress notes and other tools to provide timely feedback to referring providers about patient scheduling, patient access, essential patient updates, wound care progress, and healed patients.
• Collaborates with the Program Director and Patient Navigator for the Weekly Patient Access meeting including, but not limited to, New Patient Referral Tracker review, patient no call/no shows, consults to determine if providers are referring appropriate patients, and patients lost to follow up.
• Generates timely, weekly, reports on provider visits and New Patient results, and consistently delivers them to key stakeholders.
• Presents monthly results to Center Development Director and other identified stakeholders.
• Serves as the “voice of the referring provider” to initiate and recommend services and tools to better serve referring providers.
• Maintains close relationships with Wound Center leadership to ensure understanding of Wound Center services, operations, and processes.
• Aids in educating Wound Center staff and providers on referring provider opportunities.
• Communicates and works closely with the Wound Center and other identified stakeholders regarding goals, targets, patient access, and other relevant referral development information, as needed.
• Performs other duties as required.

Requirements

• Associate’s degree in Business Administration, Marketing or Public Relations and three (3) or more years of experience in medical sales or marketing OR High School Diploma or General Education Development (GED) and five (5) or more years of relevant experience in medical sales or marketing.
• Experience successfully navigating provider practices and engaging with physicians, physician assistants, nurses, practice managers, and front office personnel preferred.

Qualifications

• General knowledge and understanding of the wound care industry and trends, as well as familiarity with the local market.
• Outstanding interpersonal, oral and written communication skills, to include presentation skills in a group setting or on a one-on-one basis.
• Position has access to Protected Health Information - it is critical that the individual complies with all applicable policies and procedures.
• Ability to translate technical language into layman’s terms.
• Outstanding customer service and follow-up skills.
• Demonstrated relationship building skills.
• Ability to influence others.
• Ability to work independently and to be a self-starter.
• Attention to details.
• Strong organization, prioritization and time management skills.
• Analytical and quantitative skills.
• Ability to work with others and in a team environment.
• Demonstrated problem solving skills.
• Proficient in Microsoft Suite (Excel, Word, Outlook, Power Point and Access).
• Proficiency with Salesforce or equivalent Customer Relationship Management (CRM) software preferred.

Benefits

The salary for this position generally ranges between $71,300.00-$86,800.00 Annually. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.