Wound Care Coordinator

Responsibilities

• Schedule patient appointments including initial visits as well as follow-up
• Answer telephone, triage calls, take and relay messages
• Discuss patient charges and collect copayments
• Verify patient insurance and participate in the pre-authorization insurance process
• Resolve a variety of routine questions, inquiries, from patients, physicians and other hospital personnel while maintaining the highest level of customer service and timeliness with follow-up
• Transcribe orders accurately into electronic health record for new patients, including provider's orders for ancillary testing, consults, biopsies and cultures

Qualifications

• Equal to completion of four years of high school plus additional courses or training
• Associate degree preferred
• Strong communication skills and the ability to handle multiple priorities with attention to detail required
• Excellent customer service, interpersonal, organizational and computer/data skills required
• Demonstrate competence in Microsoft Windows software, i.e. Word, Excel, etc.
• Medical terminology and/or coding preferred
• Requires ability to work in a fast-paced environment and to work on multiple projects at the same time
• A minimum of two (2) or more years related experience in front desk responsibilities in a medical practice or outpatient clinic is strongly preferred