Wormtown Taproom Host
About the role
Big things are brewing on Shrewsbury Street at Wormtown Brewery! Our Wormtown taproom is getting a full glow-up, and we’re building a team ready to bring all that new energy to life!
Responsibilities
- Greet guests warmly and create an inviting first impression.
- Manage reservations, waitlists, and table assignments using Toast Tables.
- Communicate accurate wait times and assist with guest inquiries.
- Guide guests through the taproom experience with a friendly, knowledgeable approach.
- Maintain a professional, upbeat, and guest-focused demeanor at all times.
- Oversee guest flow to ensure efficient seating and optimal table turnover.
- Provide menus, highlight specials, and communicate any service delays or updates.
- Cook and serve food to tables promptly and accurately.
- Assist with clearing and resetting tables to maintain a clean and welcoming environment.
- Aid servers by refilling waters, delivering condiments, checking on tables, and helping where needed.
- Support taproom cleanliness by bussing, wiping down tables, and resetting spaces quickly.
- Communicate effectively with servers, bartenders, runners, and managers to ensure seamless service flow.
- Assist with event setup, breakdown, and guest coordination.
- Participate in team meetings, tastings, and brewery education sessions.
- Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.
Requirements
- Must be 18+ years of age.
- Previous experience in hospitality or customer service preferred.
- Excellent communication and interpersonal skills.
- Strong multitasking ability and comfort working in a fast-paced environment.
- Takes pride in punctuality, professionalism, and teamwork.
- Strong team player with a willingness to assist colleagues and contribute to a positive work environment.
- Available for days, nights, and weekend shifts; Saturday and/or Sunday availability required.
- Reliable transportation to and from the assigned work location.
- Ability to stand and walk for extended periods, lift up to 40–50 lbs., and comfortably bend, reach, and twist.
- Willingness to continuously learn about our beer offerings and the craft beer industry (previous craft beer knowledge a plus!)
- Knowledge of Toast Tables, Toast POS, or similar reservation/seating software is a plus.
- TIPs certification a plus (not required for all hosting duties but beneficial).
Qualifications
Wormtown Brewery is part of the Hendler Family Brewing Company. Hendler Family Brewing Company Is Proudly Independent And Family-owned. HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community. HFBCo is proud to offer the following benefits to our valued employees:
- Medical, Dental, Vision, Life/AD&D starting on day one.
- Matching 401k after 9 months of employment.
- Paid time off, Vacation, Sick time, Company holidays.
- Training and industry-related education.
- Employee meals.
- Free case of our beer weekly (must be 21+ years of age).
Benefits
- 401(k) matching
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Schedule
Available for days, nights, and weekend shifts; Saturday and/or Sunday availability required.
Pay
$18/hr + tips