Restaurant Host - Morgantown Marriott

Essential Functions and Duties

• Greets guests and escorts them to their seats in a courteous manner.
• Presents menus and answers guest questions regarding the food and service.
• Manages seating arrangements based on restaurant activity and reservations.
• Performs opening and closing duties, ensuring the restaurant is ready for service.
• Assists food and beverage staff with side-work and setup as needed.
• Maintains knowledge of operating hours, menu items, promotions, and specials to assist guests.
• Responds to guest inquiries and ensures their needs are met efficiently.
• Creates and manages reservations using the property reservation system.
• Maintains seating charts and confirms reservations, including large parties and special requests.
• Ensures a clean and organized work environment at all times.
• May assist with the setup and cleaning of function rooms when necessary.
• Attends department meetings and completes assigned projects.

Required Experience, Education, and Skills

• Prior customer service experience, preferably in a restaurant or hospitality environment.
• Ability to manage reservations and seating arrangements efficiently.
• Strong communication and interpersonal skills to engage with guests professionally.
• Knowledge of restaurant operations, menu offerings, and promotions.
• Ability to perform basic arithmetic for tasks such as totaling costs and making change.
• Strong organizational skills and attention to detail.
• Ability to stand and walk for long periods.

Work Environment

• Must be able to stand and walk for extended periods.
• Must be able to lift up to 20 lbs. occasionally.
• Requires working in an indoor environment, with some exposure to temperature changes depending on operational needs.
• Flexibility to work nights, weekends, and holidays as required.

Reasonable Accommodations

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Equal Employment Opportunity

• Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job.

Benefits

• Covered under Stonebridge’s comprehensive benefits program, which includes medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Legal Compliance

• An employer who violates this law shall be subject to criminal penalties and civil liability.