Workstation Support Specialist

Workstation Support Specialist 📍 Location: Bridgeville, PA 🏢 Work Arrangement: Hybrid — 80% Onsite / 20% Remote ⏰ Schedule: 40 hours/week; core business hours within 7:00 AM-5:00 PM 📅 Contract: Through June 30, 2027, with potential for additional funding 🚀 Start Date: ASAP Position Overview The Pennsylvania Department of Transportation (PennDOT) is seeking an experienced Workstation Support Specialist to join the District 11 IT Support Team in Bridgeville, PA. This position provides hands-on Tier 2 technical support for workstations, laptops, Macs, multifunction printers, docking stations, and other peripherals across the District 11 coverage area. The ideal candidate has strong enterprise desktop support experience and can efficiently troubleshoot hardware, software, network, and device-compliance issues. Candidates must currently be local to the Bridgeville, PA area. Key Responsibilities Provide Tier 2 hardware and software support to PennDOT users. Install, configure, maintain, and troubleshoot PCs, laptops, Macs, docking stations, printers, scanners, and peripherals. Monitor device health and compliance and resolve issues involving SCCM clients, updates, applications, and operating systems. Monitor incident queues, take ownership of assigned issues, and assist customers through resolution. Maintain accurate, detailed, and current support tickets and technical documentation. Troubleshoot issues in enterprise LAN/WAN and TCP/IP environments. Use diagnostic tools to identify and resolve hardware and software problems. Support multifunction printing devices and related connectivity issues. Escalate issues when necessary and collaborate with SCCM, Active Directory, Security, and IT Service Desk teams. Document issue resolutions and technical processes for use by other support teams. Travel within the District 11 coverage area when required for support, training, or meetings. Required Qualifications 3+ years installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. 3+ years installing and supporting laptops and docking stations. 3+ years installing and supporting multifunction print devices. 3+ years working with Remedy or a similar IT ticketing system. Working knowledge of LAN/WAN, TCP/IP, Microsoft Windows, RDP, SCCM, and Microsoft Intune. Ability to install and configure PC hardware, software, and peripherals in networked and stand-alone environments. Experience using diagnostic software and troubleshooting tools. Ability to assemble and support microcomputer systems and multifunction printers. Ability to read, understand, and follow technical documentation, manuals, schematics, and documented processes. Strong customer service, communication, documentation, and problem-solving skills. Strong attention to detail and ability to perform effectively in a fast-paced IT support environment. Valid driver’s license and personal vehicle with ability to travel when required. Work Arrangement This position is 80% onsite and 20% remote. The selected candidate will pick up Commonwealth-issued equipment from the PennDOT District 11 Office, 45 Thoms Run Road, Bridgeville, PA 15017. Government-issued equipment must remain within the United States at all times. Interview Process The first-round interview will be conducted via Microsoft Teams. Candidates must be prepared to present a valid photo ID on camera and comply with PennDOT's interview identity-verification requirements. Important This opportunity is specifically for candidates local to Bridgeville, PA and surrounding areas who can reliably meet the onsite and travel requirements. If you are an experienced desktop/workstation support professional with strong enterprise troubleshooting skills and enjoy providing hands-on technical support, we encourage you to apply.