Workshop Manager - SLC

About the role

As a Workshop Manager you will be accountable for leading the technicians on the workshop floor, including overseeing effective management and performance of the SLC maintenance operation, delivering outstanding levels of service and compliance with Quality Standards, promoting safe working practices, improving day-to-day operations, ensuring paperwork is completed to a high standard by the technicians and ensuring a high level of quality standards to our customers.

Responsibilities

• Coaching and leading the team: taking end-responsibility for quality, efficiency, safety, and resources within his/her own unit; coaching and motivating the team members and taking care of teamwork; taking responsibility for the team.
• Management of the workshop – implement TCR processes and procedures with the utilization of SAP to achieve the following:
  • Manage resource and labor allocation in coordination with management;
  • Ensure correct stock management by determining and ordering the available and needed resources such as (spare) parts, office supplies, etc.;
  • Give insights to the management regarding the feasibility of the planning and advise on viable solutions and bottlenecks;
  • Identify and visualize the planned maintenance and outstanding problems using the available systems;
  • Track the progress of the work package (disruptions and maintenance) based on available resources and by monitoring standard times, bottlenecks, backlog, and feasibility within the given mandate;
  • Assist team members in processing and making production figures and/or quality data visible to operations;
  • Create, check, evaluate, and sign inspection lists;
  • Implement contingency procedures.
• Subject-specific support to the team members:
  • Instruct in maintenance and malfunctions for the purpose of safe maintenance of vehicles and equipment;
  • Provide knowledge transfer for professional development of the team members.
• Collaborating with key stakeholders for the purpose of coordinating and evaluating activities:
  • Coordinate with departments such as customers, suppliers, TCR departments;
  • Provide information from customers to team members regarding matters that influence the operations;
  • Advise customers regarding the availability of vehicles and equipment.
• Continuous improvement:
  • Contribute to the professional knowledge to set up (quality) measurements in consultation with the management;
  • Propose improvements such as adjusting procedures and making new work agreements;
  • Investigate and produce technical improvements (modifications) to equipment to reduce the cost price per unit of product and increase availability for the customer;
  • Perform tasks that are specific for the technicians, including the associated responsibilities and authorities;
  • Take end-responsibility for the workshop administration within the own unit and in cooperation with relevant departments, including work orders, invoicing preparation, and time control;
  • Demonstrate active safety leadership by driving the safety culture and implementing initiatives to continuously improve TCR’s safety performance and OHSA management system.

Qualifications

• (Expert) technical background in GSE maintenance and repair: mechanics, hydraulics, electricity, air pressure, aircon/refrigeration units, and electrical systems (preferred)
• Ability to make complex decisions whilst under pressure
• Stress resistant
• Assists in implementation of formal quality improvement
• Demonstrates continuing commitment to achieving an OHSA-friendly working environment by seeking out and attending additional safety education classes over and above those required
• Act as role model
• A real team player
• Strong in communication
• Drive for excellence
• Good MS Office 365 skills
• Leadership skills: facilitating teamwork, communicating the vision, effective delegation, managing change, managing conflict, directing others
• Fluent in English – both oral and written

Benefits

• Medical health insurance
• Vision insurance
• Dental insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) plan
• Paid time off increasing up to 20 days
• Paid sickness per annum
• Provision of all PPE

Pay

$90,000 – $110,000 per year, based on skills and experience.