Workplace Services Manager

About the role

The Workplace Services Manager Level 1 supports the facilities organization and workplace experience at a specific location, set of buildings, or campus environment. This role is responsible for day‑to‑day implementation of policies, procedures, programs, hospitality services, and workplace services delivery to ensure a well‑managed and well‑maintained building, emphasizing positive client response, environmental health and safety, hospitality, and quality programs.

Responsibilities

• Ensure the day‑to‑day operations of the facility(s) or campus—including reception, events, janitorial, life‑safety, engineering, site services, and general maintenance—are implemented and carried out in accordance with C&W policies and client directives.
• Provide a smooth and seamless employee and guest experience by communicating warmly (both oral and written), clearly, and effectively with employees, guests, hosts, vendors, etc., to meet requests.
• Maintain coverage for the reception area during all business hours and be ready to assist employees.
• Support employees with Lost & Found and luggage management, adhering to established operating procedures.
• Perform general office duties as required, including sorting and delivering mail, handling outgoing shipments, providing wayfinding support, facilitating office tours, and assisting internal clients with logistics needs.
• Welcome all visitors warmly and ensure they are connected with their host while following badging protocol.
• Support executives and VIPs with meeting set‑up, catering, and supply needs.
• Under the direction of Regional Facilities Leadership, respond promptly to building maintenance, repair, and cleaning requests from occupants and implement ongoing contract programs to address and resolve issues.
• Create work orders and assign them to engineering staff, subcontractors, and vendors.
• Report on open and closed work orders and check the status of open work orders with the assigned party.
• Request, review, and submit work orders, bids, and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Maintain thorough familiarity with management contracts, vendor agreements, and other building/facility contracts and all associated requirements.
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required.
• Proactively inspect the facility, systems, rooms, common areas, etc., and report any findings or issues to Regional Facilities Leadership.

Key Competencies

• Communication proficiency (oral and written)
• Problem solving/analysis
• Leadership
• Teamwork orientation
• Relationship management

Education

High School Diploma or equivalent from an accredited institution (required). Preferred experience includes customer service, hospitality, or reception; and experience in security, facilities, or access‑control environments.

Benefits

Eligible employees may enroll in a variety of benefit programs, generally including health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work.

Pay

The compensation for this position is $28.60 – $33.65 per hour, with competitive pay that may vary based on factors such as geographic location, collective bargaining agreements, market rates, and the candidate’s experience and qualifications.