Workplace Services Coordinator

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing, administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

About the role

The Workplace Services Coordinator serves as the primary onsite resource supporting day-to-day workplace operations for Wipro's New York office. This position bridges traditional office services and office management. It does not carry full Office Manager responsibility but requires someone capable of independently coordinating workplace needs, maintaining office standards, resolving routine issues, and ensuring requests are followed through to completion. The Workplace Services Coordinator will work closely with Opensity account leadership and Wipro stakeholders while providing hands-on support to employees, visitors, vendors, and building partners.

Responsibilities

• Coordinate daily workplace and office services activities
• Serve as an onsite point of contact for routine workplace needs and operational requests
• Support employees, visitors, vendors, and internal stakeholders
• Monitor office conditions and proactively identify issues requiring attention
• Coordinate conference rooms, meetings, workplace events, and hospitality needs
• Manage office supplies, inventory, deliveries, and replenishment
• Coordinate vendor visits, building access, and service requests
• Support Certificates of Insurance (COIs) and vendor-access requirements after training
• Submit, monitor, and follow up on facilities and workplace service requests
• Coordinate with building management, Facilities, IT, and other support partners as needed
• Support office moves, seating requests, and workspace changes
• Assist with workplace communications and employee-facing updates
• Maintain operational trackers, records, reports, and documentation
• Escalate issues appropriately and ensure follow-through through resolution
• Provide reception and visitor support when needed without functioning solely as a front-desk receptionist
• Support special projects and evolving workplace needs

Requirements

• 2-4 years of workplace services, office coordination, facilities support, hospitality, administrative, or related corporate experience preferred
• Strong organizational skills with demonstrated ownership and follow-through
• Professional communication and client-service skills
• Comfortable interacting with employees, vendors, building management, and leadership
• Ability to independently manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and willingness to take initiative
• Proficiency with Microsoft Office and workplace technology
• Experience coordinating vendors, facilities requests, meetings, or office operations preferred
• Reliable, accountable, and comfortable working with limited day-to-day supervision
• Able to recognize when an issue can be resolved independently and when escalation is required
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Role Distinction

This is not a traditional Office Manager position and does not carry overall account-management responsibility. Opensity's Client Relations Manager retains responsibility for account oversight, client partnership, personnel management, and broader operational governance. It is also not a reception-only position. The Workplace Services Coordinator is expected to provide hands-on onsite ownership of routine workplace operations and ensure that day-to-day needs are addressed efficiently and professionally.

Pay

The compensation range for this role is up to $30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Schedule

Full-Time, Monday-Friday, 7:30am - 4:30pm

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)