Workplace Operations Specialist

Overview

The Workplace Operations Specialist at Ripple is responsible for providing outstanding customer service and supporting the daily management of the office, employee experience, vendor relations, and overall office and building maintenance. The role is crucial in setting up the new office space and ensuring a welcoming, safe, and professional environment.

Responsibilities

• Office Management
• Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, and supply ordering
• Ensure smooth functionality, high service standards, and a consistently positive employee experience as the site scales
• Develop, execute, and maintain office procedures and workplace programming for a brand new space
• Maintain a welcoming, safe, and professional office environment and serve as the primary point of contact for employees and guests for workplace-related questions, requests, and support
• Employee Experience & Events
• Promote a culture of inclusion, hospitality, collaboration, and productivity across assigned office locations
• Plan and execute surprise and delight moments for employees
• Partner with the People team on onboarding logistics to ensure new hires have a welcoming first-day experience, including desk setup, office tours, and introductions to workplace resources
• Cook up logistics for onsite meetings and events, including meeting room/furniture setup and food orders
• Facilities & Vendor Management
• Support relationships with external vendors including building management, food & beverage partners, janitorial services, and repair and maintenance contractors, ensuring SLAs are met
• Career maintenance and repairs, including preventative maintenance and urgent issues (e.g. carpet cleaning, paint touch-ups, furniture repair, plumbing, electrical, lighting, conference room AV diagnosis)
• Collaborate with building management for work order requests
• Aid in updating floor plans, perform moves, and coordinate new hire space assignments
• Collaboration & Support
• Collaborate with key partners such as Global Workplace, Security, IT/AV, and Communications teams to ensure seamless daily operations
• Act as a point of escalation for workplace-related feedback, issues, and suggestions, and partner with the Workplace team on resolution

Requirements

• Experience & Education
• Associate's degree or higher
• 2–4 years of facilities or workplace experience
• Skills
• Excellent customer service skills with the ability to interact with all levels of personnel, external customers, and vendors
• Strong attention to detail
• Excellent organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to work independently
• Comfortable working with and around C-suite level executives
• Willingness to be flexible and exhibit a professional manner, including availability for additional hours when needed
• Technical & Physical
• Proficiency with Google Workspace (Docs, Sheets, Drive, etc.)
• Ability to process invoices for department manager approval
• Ability to lift 30–40 lbs

Qualifications

• Experience in a similar role
• Proven ability to manage multiple tasks and prioritize effectively
• Strong problem-solving and decision-making skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively
• Experience with workplace management software

Benefits

Competitive salary, bonuses, and equity
Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
Employee giving match
Mobile phone stipend
Take Care of Yourself
R&R days so you can rest and recharge
Generous wellness reimbursement and weekly onsite & virtual programming
Generous vacation policy - work with your manager to take time off when you need it
Industry-leading parental leave policies. Family planning benefits
Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Pay

IL Annual Base Salary Range: $92,000 USD - $110,000 USD