Workplace Operations Manager

About the role

We are seeking a highly organized, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimizing, and evolving how our office environments operate as the business grows. This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals.

The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing, rather than owning, day-to-day execution.

Responsibilities

• Develop and implement workplace operations strategies aligned with company growth plans
• Design scalable processes, policies, and systems to support current and future office needs
• Identify and drive continuous improvement initiatives across workplace operations
• Partner with leadership on workplace strategy, capacity planning, and future expansion
• Use data and insights to inform decisions around space utilisation, cost, and efficiency
• Oversee office operations through coordination with Office Management and front-of-house support
• Own vendor strategy, contract negotiation, and performance management across cleaning, maintenance, facilities, and related services
• Lead workplace planning initiatives, including layout optimisation, office expansions, and new locations
• Ensure compliance with health, safety, and regulatory standards at a strategic level
• Act as the escalation point for complex facilities or operational issues
• Own and manage workplace operations budgets, including OPEX and CAPEX
• Track and optimise spend across vendors, services, and infrastructure
• Identify cost-saving opportunities and improve resource allocation
• Lead procurement strategy for office-related services and equipment
• Define and evolve the workplace experience strategy
• Partner with People/HR teams on initiatives impacting employee experience
• Ensure workplace design supports productivity, collaboration, and engagement
• Provide guidance on workplace programmes rather than owning logistics
• Technology & Systems
• Partner with IT to ensure workplace systems and tools are scalable and effective
• Evaluate and implement tools that improve workplace operations and reporting
• Drive operational efficiency through system improvements and automation
• Scaling & Expansion
• Build workplace operations frameworks that can scale across multiple locations
• Support new office launches and expansion projects
• Establish standards and playbooks for consistent workplace experience across sites

Requirements

• Proven experience in Workplace Operations, Facilities Management, or a similar strategic role
• Strong experience scaling office environments or supporting organisational growth
• Demonstrated ability to build processes and systems from the ground up
• Experience managing complex vendor ecosystems and contracts
• Solid understanding of facilities and building systems, including HVAC and compliance
• Strong financial acumen, including OPEX and CAPEX budget ownership
• Strategic mindset with the ability to step back from day-to-day execution
• Excellent stakeholder management skills, particularly with senior leadership

Qualifications

• Nice to have: Experience managing multi-site or international office operations, Background in high-growth or scaling organisations, Experience implementing workplace tools or systems, Exposure to workplace strategy, real estate, or space planning

Benefits

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package, including base and equity, with reviews every 12 months. 🚀 Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.