Workplace Operations Analyst

About the role

As a Workplace Operations Analyst, you will be part of an innovative team responsible for supporting our client’s email, productivity, and collaboration platforms. This role involves maintaining, enhancing, and troubleshooting infrastructure technologies across on-premises, SaaS, and cloud-based environments. This is for local candidates who can adhere to a hybrid policy of 3 days on-site per week.

Responsibilities

• Respond to and resolve escalated incidents and problems related to email, productivity, collaboration solutions, and supporting technologies.
• Identify, recommend, develop, and implement automation and process improvements that strengthen the delivery and support of workplace solutions.

Requirements

• Knowledge of current and emerging workplace, collaboration, and infrastructure technologies.
• Technical experience supporting Microsoft 365 email, productivity, and collaboration solutions.
• Strong planning, prioritization, analytical, and problem-solving skills.
• Ability to work independently, adapt to shifting priorities, manage multiple issues at once, and remain effective in stressful situations.
• Strong interpersonal and communication skills, with the ability to work effectively with IT leadership, technical teams, business partners, and external vendors.

Technology Scope

The role involves working with the following technologies:

• Microsoft: M365 Apps (Office, Outlook, Excel, PowerPoint), Exchange, SharePoint, Intune, OneDrive, Teams (Chat, Channels, Meetings), and additional M365 features.
• Non-Microsoft: ServiceNow, Zoom, Proofpoint, Global Relay Archive, HCL Notes/Domino, Adobe (Acrobat, Creative Cloud Suite), Box, Winzip, Beyond Compare, Citrix/Xenapp, and Azure virtual environments, AWS.

Preferred Qualifications

• Hands-on experience supporting enterprise collaboration platforms such as Microsoft 365, SharePoint, OneDrive, Teams, and Global Relay in a production support environment.
• Experience improving operational support processes through automation, documentation, or service management practices.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program) and a 401K program, as well as a HSA (Health Savings Account on the HDHP plan) and a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.