Workplace Experience Manager (NY)

About the role

The Office Manager will oversee the day-to-day operations of our New York City office, ensuring a welcoming and functional environment for our growing team.

Responsibilities

• Own all day-to-day office operations: facilities, supplies, meeting rooms, vendor management
• Serve as primary point of contact for building management, maintenance, and external vendors
• Keep the office clean, organized, and fully functional for employees and guests
• Coordinate repairs, services, and workspace improvements
• Partner with People Ops and IT to support seamless onboarding for new hires
• Maintain desks, equipment, and access ready before day one
• Coordinate in-office catering, lunches, team events, socials, and company offsites
• Maintain health and safety practices, compliance documentation, and workplace safety procedures

Requirements

• Proven experience in office management, workplace operations, or a similar role, ideally in a startup or high-growth environment
• Strong organizational skills with the ability to manage competing priorities without dropping anything
• A highly resourceful individual, eager to build systems and processes for scale
• Experience setting up and managing vendors, facilities, and office budgets
• Clear communicator who is comfortable working across teams and levels
• High ownership mindset: you spot problems before they surface and solve them without being asked
• Reliable and detail-oriented, with the judgment to know when to escalate

Qualifications

• Salary and equity structured to recognize and retain our talent globally
• Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options
• Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance
• Meals: Lunch and dinner are provided in the office daily
• Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys
• Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
• Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable
• Team building: We have regular off-sites, happy hours, and team celebrations