Workplace Experience Coordinator - Boston, MA

As a Workplace Experience Coordinator, you'll deliver a world-class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, focusing on providing exceptional service to clients and visitors.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
• Issue visitor and parking passes while adhering to security protocols.
• Answer telephone calls professionally to create a memorable first impression.
• Create presentations and speak to groups of various sizes.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services, including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer service-driven manner.
• Organize and manage on-site events, including securing event space, set up and tear down, and delivery of supplies.
• Follow property-specific security and emergency procedures, notifying appropriate parties to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed or complicated information clearly within the team.
• Follow specific directions provided by management and use existing procedures to solve straightforward problems.

Requirements

• High School Diploma or GED with 2-3 years of job-related experience.
• Established understanding of work routines and standards, with the ability to apply skills and knowledge across processes, procedures, and systems.
• Intermediate problem-solving skills, with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information clearly and concisely within the team.
• Advanced knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
• Strong organizational skills with a robust inquisitive mindset.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Pay

The minimum salary for this position is $58,000 annually, and the maximum salary is $62,000 annually. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. Compensation will depend on the candidate’s skills, qualifications, and experience.