Workplace Experience Coordinator

Summary

The Workplace Experience Coordinator plays a key role in delivering a high-quality, day-to-day experience for employees and visitors in our AA office. This is a hands-on, fully onsite role responsible for maintaining a clean, organized, and fully functional workplace while supporting front desk coverage, workplace operations, and facility coordination. The primary focus of this role is ensuring the office operates smoothly and consistently reflects M Financial's standards for a welcoming, professional, and high-end workplace experience. The Workplace Experience Coordinator will demonstrate strong attention to detail, reliability, a proactive mindset, and pride in maintaining an elevated environment.

Responsibilities

• Workplace Operations & Environment: Maintain a clean, organized, and well-stocked office environment across shared spaces including breakrooms, conference rooms, and common areas; perform routine walkthroughs to ensure spaces are reset, properly configured, and presentation-ready; restock pantry items, supplies, and shared resources; ensure kitchen equipment and shared tools are clean and fully operational; conduct routine checks of restrooms, wellness rooms, and high-traffic areas to maintain standards.
• Front Desk & Guest Experience: Provide professional front desk coverage as part of a rotating team schedule; greet visitors, manage check-in, and notify hosts of arrival; answer and route incoming calls promptly and professionally; support visitor experience through clear communication, coordination, and hospitality; maintain a clean, organized, and welcoming reception area.
• Inventory & Logistics: Monitor inventory levels for pantry, office, and operational supplies; place orders within established budgets and guidelines; receive, inventory, and distribute deliveries across designated areas; maintain appropriate stock levels by avoiding over-ordering and identifying waste; support ongoing cost control and process improvements.
• Mail & Office Services: Manage inbound and outbound mail and packages, including sorting, distribution, and shipping coordination; ensure timely handling of sensitive or priority deliveries; support general office services including printing, supply distribution, and workroom organization.
• Facilities Coordination: Identify and report maintenance issues; coordinate with building management or vendors as needed; submit and track service requests through resolution; assist with vendor coordination and follow-up; support overall functionality and upkeep of the workplace.
• Employee & Visitor Support: Assist with new hire setup including workstation preparation and supplies; prepare temporary workspaces for visiting employees; support event setup including space preparation and stocking; contribute to workplace communications such as newsletters or internal updates, as needed.

Qualifications

• High school diploma or equivalent
• 1–3 years of experience in office support, hospitality, workplace services, or similar role
• Strong customer service mindset with a professional and approachable demeanor
• Proven reliability, punctuality, and consistent attendance in an onsite role
• Ability to stay organized, manage multiple tasks, and work with a sense of urgency
• Strong attention to detail and pride in maintaining a high-quality environment
• Comfortable with a hands-on role that includes movement throughout the day
• Familiarity with Microsoft Office (Outlook, Teams, Excel, PowerPoint, Word), Zoom, and general office systems

Job Conditions and Environment

• Combination of active and desk-based work throughout the day
• Frequent movement throughout the office, including lifting and moving supplies and packages
• Periods of sitting at a workstation
• Regular use of office tools, systems, and shared equipment
• Occasional travel to support other office locations
• Shift/Coverage Requirements: Monday – Friday during standard business hours; ability to provide coverage for team members as needed, including when others are out of office; occasional overtime may be required

Success Profile

• Takes ownership of their work and follows through consistently
• Shows up every day ready to contribute and support the team
• Is dependable and consistent in attendance and performance
• Enjoys being the first point of contact and creating a welcoming environment
• Notices the details others miss and takes initiative to correct them
• Is comfortable in a hands-on, active role that requires movement throughout the day
• Is motivated to grow and take on more responsibility over time