Workplace Experience Brand Ambassador (Full-Time)

About the role

The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors throughout multiple Related Southeast Commercial properties. They set the tone of the experience each customer is going to have as they cross the property’s threshold.

Responsibilities

• Welcome and greet tenants, guests, visitors, and owners to the building.
• Generate excitement about Related in those who inquire.
• Model brand behaviors for coworkers, guests, and tenants.
• Provide exceptional customer service by anticipating needs and remaining focused on the customer.
• Conduct meaningful conversations to drive business into our commercial spaces, including but not limited to restaurant reservations/ recommendations, sales conversions, etc.
• Answer questions in story form regarding the buildings, neighborhood, or Related Southeast development.
• Develop strong relationships with coworkers, owners, and tenants.
• Provide wayfinding details to guests and visitors.
• Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
• Develop a book of business.
• Provide reports with anecdotal evidence of conversions.
• Monitor plazas and lobbies for cleanliness and general upkeep.
• Provide morning reports about the status of property to the property management team.
• Enter work orders that may arise on the spot through our digital platform.
• Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.
• Uphold security guidelines and collaborate with security to prevent unauthorized entries.
• Participate in and conduct customer experience huddles.
• Assist with event execution, partnering with vendor teams as necessary.
• Additional responsibilities as designated by management.

Qualifications

• Superior intentional observation skills.
• Hosting and anticipating guest and tenant needs.
• Strong memory and/or organizational method for tracking customer preferences and names.
• Self-motivating to incorporate changing priorities.
• Exceptional verbal and written communication skills.
• Impeccable phone etiquette.
• Capacity to adapt and overcome challenging situations.
• Build rapport quickly and effectively with customers and colleagues.
• Strong critical thinking skills, particularly around problem solving.
• Ability to continuously improve and seek growth.
• Juggle technology and interpersonal communication seamlessly.
• Planning and organizing for large events.
• Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
• Maintain a calm and professional demeanor while under pressure.

Education and Professional Qualifications

• Minimum of bachelor’s degree, preference in Hospitality, Entertainment.
• Possess technological skills to operate Microsoft Office programs and a variety of other platforms.

Work Schedule

Monday - Friday: 7:30am - 4:30pm

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities