Full Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow into leadership roles within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize sales objectives to meet or exceed individual Key Performance Indicators (KPIs).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Utilize the Polo Connect program to connect with customers and promote brand offerings.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, resources, and offerings.
• Assist customers in the fitting rooms with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills, both verbal and written.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

• High school diploma or equivalent.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Passion for fashion and customer service.

Skills

• Excellent customer service skills.
• Ability to multitask and prioritize tasks.
• Knowledge of Ralph Lauren brand and its products.
• Strong organizational and time management skills.

Benefits

• Competitive salary commensurate with experience.
• Health insurance coverage.
• Employee discounts on Ralph Lauren products.
• Professional development opportunities.
• Flexible work schedule.
• Opportunities for advancement within the company.

Pay

• Salary range based on experience and qualifications.

Schedule

• Variety of shifts available, including day, evening, weekends, and overnight shifts.