Working Service Manager

About the role

Directs and coordinates activities concerned with air compressor installations and service operations for the Tampa Branch by performing duties personally or through service technicians.

Responsibilities

• Schedule service technicians daily in an efficient manner, including scheduling and performing all periodic maintenance agreements
• Respond to incoming service-related calls and handle external customer concerns in a timely and professional manner
• Prepare quotations for all service related projects and follow up weekly, including emergency calls, scheduled service calls, and preventative maintenance agreements
• Perform all daily invoicing and manage the work in progress (WIP) report on a daily basis for air, installs, and CNG
• Ensure all Tampa branch service technicians have what they need to perform their jobs on schedule by working closely with the parts department to make sure all parts are on hand for service jobs
• Input service data in business operating systems
• Responsible for the overall direction, coordination, and evaluation of direct reports and department goals
• Carry out supervisory responsibilities in accordance with ACF's policies and applicable laws, including:
  • Interviewing, hiring, and training employees
  • Planning, assigning, and directing work
  • Monitoring labor hours and managing time off benefits; approving time off and timecards in HR system (Paylocity)
  • Reporting safety and accident incidents and working with HR to comply with proper handling
  • Appraising performance; rewarding and taking corrective action when appropriate
  • Addressing complaints and resolving problems; coaching direct reports
• Maintain effective productivity and grow the service department business by meeting and exceeding department goals
• Promote a positive ACF culture by representing the company values of honesty, integrity, respect, and responsibility and encouraging synergy among all team members
• Collaborate with parts department manager to foster a congenial team environment
• Utilize HR department as a resource to aid with employee relations, recruiting, safety, and career development to encourage retention and avoid employer liability
• May be required to conduct out of town business or attend training
• Evaluate and reestablish yearly work goals

Qualifications

Bachelor's degree, or minimum of 5–7 years of service and management experience (industrial experience preferred), or an equivalent combination of education and experience.

Skills

• Computer literacy required, including working knowledge of Microsoft Office applications (Outlook, Word, and Excel) and database business systems
• Incorporate time management skills on a continuous basis
• Basic mechanical and technical aptitude
• Must be able to handle high pressure situations and adapt well to organizational and market changes
• Leadership skills essential; must be able to oversee an hourly technical workforce (including remote employees)
• Must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results

Physical and work environment requirements

• Ability to perform work that exerts up to 20 lbs. of force occasionally and sit for extended periods of time
• Job functions require frequent talking, walking, standing, and hearing
• Must have visual acuity to perform work on a computer, inspect and utilize equipment, manage data, and operate forklift vehicles
• Ability to perform functions during occasional bending, stooping, reaching, grasping, feeling, climbing, balancing, lifting, kneeling, pushing, pulling and finger activities
• Required to wear proper PPE (personal protective equipment) as applicable
• Must be able to work while being exposed to non-climate controlled environments, moving parts, driving, and loud noise levels
• Ability to travel locally and long distance as needed