Workforce Systems Platform Owner

Platform Operations

Serve as the internal subject matter expert for the organization's workforce platform within the Enterprise Application Portfolio (HR, payroll, time tracking, and related workflows)

Serve as a key member of the implementation team by acting as a Subject Matter Expert and providing input into best practices for workflows and configuration

Maintain ongoing system configuration, data integrity, and user access standards

Partner with IT and business leadership to operationalize platform roadmap priorities and ensure alignment with day-to-day workflows

Backlog & Continuous Improvement

Translate business requirements into system enhancements, workflows, and automation opportunities

Evaluate new system capabilities and determine applicability to the business

Drive continuous improvement to reduce manual work and improve data quality

Stakeholder Engagement

Meet regularly with stakeholders across HR, Payroll, Operations, Safety, and Finance to understand what's working, what needs refinement, and what comes next

Capture feedback and translate it into actionable system changes and backlog priorities

Serve as the primary point of contact for day-to-day platform support and issue resolution

Training & Adoption

Develop and maintain role-based training materials and documentation

Lead onboarding and ongoing training for new users and teams

Drive adoption by ensuring the platform is intuitive, practical, and valuable in daily workflows

Support field teams with solutions that account for varying levels of technical familiarity

Vendor Coordination

Serve as the primary day-to-day liaison with the platform vendor for support, enhancements, and release coordination

Stay current on product updates, roadmap changes, and best practices

Ensure efficient management of our seat licensing

Coordinate issue resolution, enhancements, and support requests with vendor support teams

Governance & Structure

Execute and maintain platform standards, documentation, and processes for how the platform is used across the organization

Ensure consistent usage across the organization while supporting necessary operational flexibility

Support compliance with payroll, labor, and workforce-related requirements across multi-state operations